Mirraw FAQs

✨ Spot something you vibe with?
➡️ Sign up or shop as a guest—your call!
🛒 Add it to your cart or smash that Buy Now button.
📍 Drop your delivery deets.
📲 Keep your phone and email legit—no fake vibes here!
💳 Pick a payment method and lock in your order.

Let’s get it: www.mirraw.com
Happy shopping, fam! 🛍️

Stuck in traffic or chilling on a lazy Sunday? 😌 Forget the laptop hustle! Plug into your playlist, kick back, and shop your faves right from your phone. 📱

All you gotta do? Download our app, and boom—shopping made easy, anytime, anywhere. 🛍️✨

Your vibe, your time, your shopping spree! 💃🕺

Android - https://play.google.com/store/apps/details?id=com.mirraw.android

IOS - https://apps.apple.com/in/app/mirraw-online-shopping-app/id1112569519

Updating your Mirraw.com account and checking orders is a breeze! Here’s how:

1️⃣ Tap the 3-line menu (top left) on your Android/iOS app.
2️⃣ Click your profile pic to access your account.
3️⃣ From there, you can:
✏️ Edit your personal details (address, phone, email).
🔒 Change your password.
📦 Track your orders or check return status.

Stay in control of your shopping journey anytime, anywhere! 🚀

Here’s how you can track your order on Mirraw.com:

Steps to Track Your Order:
1️⃣ Visit Track Your Order.
2️⃣ Enter your order number and click Track.
3️⃣ You’ll be redirected to your order acknowledgement page.

Order Status Definitions:
🟢 Order Placed: Order successfully placed, awaiting payment confirmation.
🟢 Confirmed: Payment received, and your order is now being processed.
🟢 In Warehouse: Products are in the warehouse undergoing quality checks.
🟢 Quality Check: Products have passed quality checks. If any fail, you’ll be notified via email.
🟢 Stitching: If stitching was requested, this status shows when it’s completed.
🟢 Ready to Ship: Products are packed and ready for shipment.
🟢 Dispatched: The order has been shipped, and tracking details are emailed to you.

✨ Pro Tip: Automated emails keep you updated at every stage. Check your inbox for the latest! 🚀

Products marked as Out of Stock aren’t available for purchase at the moment. 😔

But no worries! Just tap the ‘Notify Me’ button, and we’ll hit you up as soon as the product is back in stock. Stay in the loop effortlessly with Mirraw.com! 📩✨

We totally get it, but per our company policy, packages can't be opened before delivery is accepted. 📦

No worries though! Once you accept the package, if you have any concerns, just reach out to us within 7 days, and we'll take care of it. 😊

If your order is delayed (rare, but it happens!), don’t stress:

📩 Check your email or messages for updates—we’ll share the new delivery timeframe.
📦 Track your order anytime via My Orders.
💬 Need more help? Hit us up at mcare@mirraw.com.

We’ve got you covered! 😊

Yep, we ship worldwide! 🌍 Shipping is extra, but you'll see the exact charges at checkout based on what you’ve got in your cart. Shipping is available for almost everything, except fragile items.

We deliver to 200+ countries, including places like the US, UK, Canada, Mauritius, Malaysia, Australia, New Zealand, Germany, France, Fiji, Sri Lanka, and more! ✈️

No worries if you miss your delivery! 🚚✨

We’ll re-attempt it on the next working day to ensure you get your order without any hassle. 😊

Yep! You gotta request a replacement within 24 hours of placing your order.

Hit up our sales team through:
📧 Email: mcare@mirraw.com
📞 Phone: +1 760 678 1780
💬 Live Chat: https://wa.link/vx1pbv

Just share your order number and the product you wanna swap. Our experts will help you find something else and get the replacement going.

Need help with choosing a new product? We're here for it! Let us know what you need! 😎

Need to return an item? Just hit us up at mcare@mirraw.com and we'll sort it out! 💌





 

Hit up our Customer Support so we can check it out for you! 💬

Once you place your order, we’ll shoot you an email & SMS to confirm! 📩 Then, as soon as the seller ships your stuff, we’ll send you the tracking number(s) so you can keep tabs on your order! 🚚📦

We send a hard copy of the invoice with your order. If you didn’t get it, just hit us up and we’ll send you a soft copy! 💌

1. Product Condition:
   The product must be unused, unwashed, and unworn in its original condition. Returns will only be accepted for products that show no signs of use or damage. If the product has any signs of use, damage, or fragrance, it cannot be returned. Contact customer support for assistance.

2. Send the Product via Local Post:
   Please return the product via your local postal service and keep the tracking details. Share these details with us at mcare@mirraw.com or call +1 760 678 1780 / +1 949 464 5941.

3. Adjusted Invoice:
   Please provide an invoice with a lower value than the original purchase price to help with customs clearance.

4. Shipping and Customs Charges:
   The customer is responsible for shipping and customs charges associated with the return. These charges are not covered by Mirraw. Refunds will be processed once the product is received and approved by our quality team.

Return Address:
Mirraw Online Services Pvt Ltd.
101 to 110 1st floor, Building No 75, Indian Corporation Complex, Mankoli Naka, Dapode
Bhiwandi, Maharashtra, India - THANE Pincode- 421302
+91-2266484300

Please ensure the package is addressed to the above details for proper delivery.

Important:

• Ship the product back within 7 days to be eligible for a return.
• Once shipped, please update your tracking details in the return panel or email them to mcare@mirraw.com.

If you need to cancel your order, you can do so within 24 hours of placing it.

Once your cancellation request is accepted, we will process your refund within 24 to 48 hours, either to your wallet or the original payment source.

For assistance, you can:

• Email us at mcare@mirraw.com
• Call us at  :- +1 760 678 1780 / +1 949 464 5941
• Message us on WhatsApp:  https://wa.link/vx1pbv

Please include your cancellation reason when reaching out.

All Refunds are processed in 7-8 working days .
Refund is processed once the product is delivered back to the vendors and customer has shared the details required for refund.

Below is the details required to process refund.

Domestic:

1. If payment is made via credit / debit card - Please share the correct tracking details once the product is returned. Once the details are received the refund process is initiated.

2. If payment is made via Cash On Delivery / Deposit - Please share the correct tracking details once the product is returned. Also, please share account details with Name on Account, Bank Name, Branch, IFSC Code, Account Number used for NEFT Transaction. Once these details are received the refund process will be initiated.

International:

Please share correct tracking details once the product is shipped.

Please note that International Refunds are processed once the product is received by Mirraw.com.

We offer refund methods as per your payment mode.

Wallet
Back to source - In this case, the amount will be refunded to the payment mode that was originally used to pay for the order.
NEFT transfer - Available for all Cash-on-Delivery orders. As per policy, cash refunds are not possible.

Please be advised that your shipping address cannot be revised after the order has been placed and the acknowledgement has been sent.

1. Sarees with stitched blouses
2. Customized and personalized products 
3. Standard stitching and accessories
4. Home decor products
5. Products purchased during the Clearance Sale
6. All Islamic products (kaftan, abaya, etc.).

Returns for eligible products are subject to approval.

1. The product is unused, unwashed, and unworn.
2. The product is in original condition with all tags intact.
3. The product has no signs of use, damage, soiling, or fragrance.

Please note that made-to-order and customized products may not be eligible for returns. Always check the product’s return policy before making a purchase.

You can pay using any of these options:

1️⃣ Credit Card: We accept Visa, MasterCard, American Express, and Maestro cards.

2️⃣ PayPal: No PayPal account needed to use this option! 💸

3️⃣ Bank Transfer: Pay directly via net banking to our bank account.

Here are our bank details:
Name: Mirraw Online Services Pvt. Ltd.
A/C No.: 06262560006234
Bank: HDFC Bank
Branch: NULL BAZAR - MUMBAI
IFSC Code: HDFC0000626
Swift Code: HDFCINBBXXX

If you run into any issues, just ask us for a payment link/invoice—you won’t need to reorder! Feel free to hit up Customer Support if you have more questions! 😎

If your payment gets debited and you receive a cancellation email, just reach out to our Sales team.

If the amount isn't reversed, contact us with your payment details, and we’ll check it out for you! 💸

The Wallet is your go-to spot for storing and managing refunds and referral credits, making your next purchase a breeze. 💸

Credit Amount: If you return an item, you can add the refund amount straight to your wallet for future use! 💳

Log in to your Mirraw account on the desktop or mobile app:

📱 App: Check your Mirraw credit under: Menu > My Wallet

💻 Desktop: Find your Mirraw credit under: My Account > My Wallet

Referral Amount: You can use up to 10% of your referral credits in your cart.

Credit Amount: You can use the full amount in your wallet to cover your order total—just do it at checkout! 💳✨

Delivery times vary based on the product and where it’s going. Usually, made-to-order items take around 10 to 30 days, while ready-made stuff might get to you quicker. You’ll see the estimated delivery time during checkout to keep it easy! 🚚💨

You can check the shipping charges by choosing your country at checkout. 🌍

Shipping costs might change based on where you’re at, so just select your country to see the exact price! 💸

VAT, customs taxes, and import duties aren’t included in the checkout process. These fees depend on your country’s rules and you'll need to pay them directly to the authorities.

As an international shopper, you're responsible for any customs or duty fees your country imposes. We can’t control these, and they can differ by country.

Sometimes, courier companies may add extra service fees on top of customs duties, and you'll need to cover those too. ✌️

We ship to 200+ countries worldwide. You can select your country on the final checkout page. 

Shipping Time
Delivery Time:- 15 - 18 Business days for Unstitched product.

                      :- 22 - 28 Business days for Stitched product.
 
Shipping Cost
You can find exact shipping charges by selecting your country on the order checkout page. 

Shipping Charges may vary depending on the location.

Shipping Locations
200+ Countries worldwide including US, UK, Canada, Mauritius, Malaysia, Australia, New Zealand, Germany, France, Fiji, Sri Lanka.

Shipping charges only cover the cost of delivering your order and do not include customs duties or taxes. Customs duty is a tax imposed by the importing country on goods crossing its borders. These charges are determined by government regulations and must be paid by the recipient to clear the shipment into the country.

Customs fees are based on your country’s rules, and we have no control over them. Whenever an item crosses borders, it might get hit with extra fees like customs duties, VAT, or local taxes. These charges depend on things like what the item is, how much it's worth, its quantity, and more. Ultimately, it's up to the customs officer.

We can't predict or control these fees since they vary by country. For more details, we suggest checking with your local customs office to get the full rundown on the charges. 🌍💸

We have mentioned about the possible Custom Duty / VAT implications in our Shipping Policy, Frequently Asked Questions, Terms and Conditions and Disclaimer.

Since the Custom Duty / VAT implication varies from Country to Country and also not charged on 100% of the shipments, it is absolutely not possible for us to predict in 100% of the instances.

This might happen because of customs checks or specific rules in your country. Please double-check if your items are safe and intact.

If anything’s off, hit up our Customer Care team ASAP. We’ve got your back and will sort it out for you! 💯

Yep, we send a copy of the invoice with your order! If you need an extra one, just hit us up and we’ll email it to you. 📧💌

In Standard Stitching, we stitch the product according to the size you choose (like 36, 38, etc., for bust size). You can pick standard stitching when placing your order.

No measurement form is needed for this option. ⏳ It’ll take about 7-8 extra days for delivery.

Got questions? Hit us up and we’ll help you out! 😊

With Custom Stitching, your item is made exactly to the measurements you provide. It’s all about your custom fit! ✂️

You can choose custom stitching when you place your order. We’ll send you a measurement form that you need to fill out within 48-72 hours after receiving it.

It'll take an extra 7-8 days for delivery. ⏳

Got questions? DM us and we’ll sort you out! 😊

Wanna know how the stitching process works? Check it out here:

Stitching Info ✂️👗

We try our best to show accurate product details (like weight, color, handwork, and size), but small differences in design, pattern, and color may happen for a few reasons:

✨ Lighting, photography, and monitor settings can affect how colors look.
✨ Fabric dyeing can change depending on weather or material type.
✨ Handcrafted items, like hand-dyeing, embroidery, and weaving, make each piece unique.

Colors might look a bit different depending on your screen settings, especially shades like red, maroon, orange, green, blue, and off-white. Plus, textured fabrics like raw silk and brocade have one-of-a-kind patterns and thread directions.

Handcrafted pieces are all about that unique vibe, so here’s what you might see:
🎨 Textures or threads in silk/cotton fabrics = proof it’s authentic.
💎 Hand-dyed and hand-embroidered items are totally one-of-a-kind.
✨ Beads and sequins may come off during transit or wear—that’s normal!

By shopping with us, you’re cool with these terms. Just so you know, Mirraw.com can change these terms anytime without giving a heads-up. 💅

Got an order issue or question? Here’s how to hit us up:

⏳ Please allow 24-48 hours for email responses.

Phone Numbers:
📞 UK: +441-214-614-192
📞 Canada: +15-817-054-535
📞 US/Global: +19-494-645-941

📞 India: +91 2266484300

Email: mcare@mirraw.com

Slide into our WhatsApp here: https://wa.link/vx1pbv

Address: 101-110, Bldg No. 75, Indian Corporation, Mankoli, Bhiwandi, Thane - 421302

We got you covered! 😎

Got questions about sales or a specific product? Here’s how to reach us:

🌐 Link: www.mirraw.com/pages/help_center

📞 India: +91 84250 49812
📞 International: +1 760 678 1780

Slide into our WhatsApp here: https://wa.link/vx1pbv

⏳ For emails, please allow 72 hours for a response.

We got your back! 💬

Wanna sell your product on our site? Hit up our vendor support team at sell@mirraw.com for all the deets! 💼🚀